We aim to respond to all queries within one business day. 💫
Customer service is our number one priority. If you do have any questions about our products, an order or anything else, please do get in touch - we love to help. We also offer live chat from time to time, accessible via a floating button in the bottom right.
We take our sustainability responsibilities very seriously. We use recyclable cardboard boxes, 100% recycled FSC packaging paper and sustainably sourced, acid free tissue paper within the packaging process. We have also partnered with DPD to provide delivery for our medium-large orders, as they are the UK's most sustainable delivery company.
We work incredibly hard to ensure that every customer has an excellent order experience. From our website and support, to the candle packaging and everything inbetween. This is shown by our Excellent Trustpilot rating, for which we are immensely proud.