Track your order

Available when you select DHL delivery at checkout

If you chose DHL delivery at checkout, enter your order number & postcode below to track your order.

Tracking & Delivery FAQs


You can begin to track your DHL order once it has been prepared for dispatch, this usually takes 1-2 working days after purchase.

DHL's comprehensive tracking shows you where your order is at every stage of delivery. You can alter the delivery day or arrange to collect the parcel from a Local Parcel Shop or depot if required.

Orders placed using the Standard Untracked service (Royal Mail) do not have any tracking information but show on the system when they have been delivered.


Firstly, please accept our sincere apologies if your order is late. We do everything we can to get your candles out to you as quickly as possible, but we rely on our delivery partners Royal Mail, DHL, Parcelforce & Hermes to complete the delivery, and they can sometimes have delays in their delivery systems.

How to work out your expected delivery date: For example, if you ordered on Friday 11th June 2021, and chose Standard Untracked delivery (4-5 working days) at checkout, your order should arrive between Thursday 17th and Friday 18th June 2021. Working days are Monday-Friday, excluding bank holidays.

If it has been longer than the specified delivery timeframe estimate, please do get in touch so we can find out more information from the courier, no one likes late deliveries!

For more FAQs or to contact us, visit our Help Centre:

Visit our Help Centre