Help Centre

Customer satisfaction is always our number one priority! We aim to respond to all queries within one business day. 💫

Contact Us Email 

Orders

We are more than happy to accomodate amendments or cancellations of orders. In order to accommodate your request, you must contact us within 1 hour of placing your order. Fulfilled orders cannot be cancelled.

Please contact us if you wish to edit/cancel your order. We’re more than happy to help. :)

To place an order, simply browse our store, add items to your cart, check out, enter your details and BAM! You're done. Pretty convenient, right?

If you experience any issues with the ordering/checkout system, please let us know right away.

Firstly, please accept our sincere apologies for your order arriving damaged. Due to the nature of our fragile products, it is always a possibility, but it is a very rare occurrence here at the Super Duper Candle Company due to our extensive protective packaging measures.

We offer a full refund (or replacement if available) for any items within your order that arrive damaged. Please send us an email to let us know, and attach photos of the damaged items and the condition of the delivery box.

Please include photos of: the damaged item, the protective packaging around the item, the interior of the delivery box, the exterior of the delivery box.

For more information, please see our refund policy.

General

We love to help! Either leave us a message via the contact form, or send us an email. We aim to respond to all queries within the same business day.

Please make sure to include your order number if your query is in relation to a purchase! :)

Firstly, we'd like to thank you again for your purchase from our small business. Reviews mean the world to us and so it would really make our day if you could leave a review on Trustpilot.

You'll receive an email invitation from us a few days after your order has arrived with a review link. If not then click here to leave a review.

Delivery

If you chose DPD delivery at checkout, you can track your order via our order tracking page.

DPD’s comprehensive tracking shows you where your order is at every stage of delivery. You can even divert your parcel to a neighbour or safe place as well as many more features which are all listed on the DPD tracking page.

Orders placed using the Economy Untracked (Royal Mail) service do not have any tracking information but show on the system when they have been delivered.

Firstly, please accept our sincere apologies if your order is late. We do everything we can to get your candles out to you as quickly as possible, but we rely on our delivery partners Royal Mail, DPD, Parcelforce & Hermes to complete the delivery, and they can sometimes have delays in their delivery systems.

How to work out your expected delivery date: For example, if you ordered on Friday 11th June 2021, and chose Standard Untracked delivery (4-5 working days) at checkout, your order should arrive between Thursday 17th and Friday 18th June 2021. Working days are Monday-Friday, excluding bank holidays.

If it has been longer than the specified delivery timeframe estimate, please do get in touch so we can find out more information from the courier, no one likes late deliveries!

We deliver to the UK, Europe & USA.

Click here to view all delivery pricing.

Yes! Click the button below to view the list of countries we deliver to. If your country is not on there, leave us a message and we can get you a shipping quote.

Click here to view all delivery pricing & info

Discounts & Rewards

We're proud to support the UK's NHS, Social Care, Emergency Services and Armed Forces through the Blue Light Card scheme and that's why we're offering an amazing 10% off for Blue Light Card holders to redeem multiple times!

Click here for more information on how to redeem this discount.

Join the CandleClub to unlock exclusive perks and rewards when you make purchases from the Super Duper Candle Company or refer your friends/family. Click here to sign up.

Products

Drop us a message to let us know which candle you would like to be notified about and we'll send you an email if it comes back in stock. We can't guarantee it will, but it might!

Glad you asked! We've got a whole range of advice on how best to take care of your candle on our Candle Care guide.